Do You Know What Constitutes Great HVAC Customer Service?
When you have a problem with the HVAC system in your home, you should come to expect great HVAC customer service from the technicians who come out to your house to repair it. Good customer service is often the hallmark of a well-run business, which is exactly what you want when it comes to heating and cooling services. A few of the things you should look for from a technician, and the business they come from are:
Attention to Detail – Your technician should take care of everything that is wrong with your system, including going over the fairly easy and quick fixes first. While it may be difficult for a homeowner to see what an HVAC technician sees, someone with good customer service skills should point out to the customer what is wrong, and why it is not working.
Professional Appearance and Attitude – Your technician should be dressed professionally, and have a friendly attitude to go along with it. He or she should understand that a problem which may seem trivial to them, would go completely undetected by you. A good technician will also be happy to answer any questions you have.
Inquiring About Other Services Needed – Once your technician is done, he should ask you if anything else seems to be wrong in your home. If there is, he may be able to fix it while they are there, saving you time and money.
Follow-Up Service - After a couple of days, your HVAC technician may give you a call to see how everything is working, or if you are still having the same problem. If you are, the expert should be able to come to your place very quickly in order to fix it. If everything seems alright with your air conditioner or furnace, they may ask you about preventative maintenance for the future.
For more information about HVAC customer service, issues with your HVAC system, or any other question concerning your home’s air conditioning and heating system, call Beyer Boys in San Antonio today. We have been serving the south Texas area since 1990 and are family owned and operated.
Our goal is to help educate our customers in the greater San Antonio, Texas area about energy and home comfort issues (specific to HVAC systems).
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